Effective Date: 1st November, 2024
Thank you for choosing TOLU CRAIG (“we”, “our”, or “us”) for your website design needs. We are committed to providing high-quality services and ensuring that you are satisfied with the final result. However, if for any reason you are dissatisfied with our services, please review our refund policy below.
1. Refund Eligibility
Our refund policy is based on the type of service provided and the stage of the project:
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Initial Consultation & Quote: We offer a free initial consultation and quote. If you do not proceed with the project after receiving your quote, no charges will apply.
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Deposit: A deposit of [insert deposit percentage] is required to begin work on your project. This deposit is non-refundable, as it covers initial project planning, design, and development time.
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Project Completion: Upon completion of the project, no refunds will be issued. Once you approve the final design and the website is delivered, all payments are considered final.
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Revisions: We include 2 rounds of revisions in our design process. If you request additional revisions beyond the agreed number, these will be subject to additional charges. No refunds will be provided if you are unsatisfied with the revisions, as we will work with you to ensure your satisfaction within the agreed scope.
2. Cancellations
If you wish to cancel your project, please notify us as soon as possible. If you cancel the project before work has started, we will refund any payments made, excluding the deposit. If work has already begun, the deposit is non-refundable, and additional charges may apply based on the progress of the project.
3. Defects or Issues
If you encounter any technical issues or defects with the website after completion, we will address the issues promptly. We will fix any bugs or errors related to the design or functionality within the scope of the project. If you believe there is a defect, please contact us within 14 days of delivery so we can resolve the issue.
4. Non-Refundable Fees
The following fees are non-refundable:
- Any third-party costs such as domain registration, hosting services, or third-party software licenses.
- Payments made for additional services or features that were agreed upon after the project began.
- Any payments made for services outside the scope of the original project (e.g., maintenance, SEO, etc.).
5. Disputes
If you are dissatisfied with any aspect of the work or feel that our services are not meeting your expectations, please contact us immediately. We aim to resolve issues and concerns professionally and efficiently. If a refund is not possible, we will work with you to find an alternative solution.
6. Process for Requesting a Refund
To request a refund, please contact us at hello@tolucraig.com within 14 days of the transaction or project delivery. Please include the following details:
- Your name and contact information
- The reason for your refund request
- A brief description of the issue or concern
We will review your request and respond within 5 business days.
7. Right to Modify the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our services after changes are posted, you agree to the updated terms.
Contact Us
If you have any questions about our Refund Policy, please feel free to reach out to us at:
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TOLU CRAIG
Email: hello@tolucraig.com
Phone: +2348068050998